FAQs
- Non-Swimmers to Improvers – maximum of 4 swimmers with 1 teacher
- Squad – Maximum of 8 swimmers with 1 teacher at St Catherine’s and 10 swimmers with 1 teacher at LEH or Shrewsbury House
- Adult Beginners – 4 swimmers with 1 teacher
- Adult Improvers and Advanced – 8 swimmers with 1 teacher at St Catherine’s and 10 swimmers with 1 teacher at LEH
- If your child cannot attend a session then JaZ are unable to offer a refund for this class. We can occasionally offer a catch-up session to replace missed days but this is only where we have the space and is not a guarantee.
- If JaZ have to cancel a session then there are a few options (you can find this information in our terms and conditions policy);
- If the session is cancelled prior to any payments being made then this amount will be deducted from your invoice.
- If the session is cancelled on the day or once payment has already been made then we will issue either credit for this lesson on your next invoice or you will be offered a catch-up session to replace the cancelled one. Please note: if a catch-up session is arranged by JaZ then credit will not be added to your account.
- If you are unhappy with your lesson or something about your lesson then please get in touch with us right away at enquiries@jazswimschool.com and we will try and resolve your issues promptly. We can look for alternative lessons where we have space, but we will do everything possible to fix the issues you have when they come up.
- Each lesson is 30 minutes long (with the exception of squads and adults) and in this 30-minute session there will be a warm-up (5minutes), swimming drills and main lesson (25minutes) and games/jumping etc (5minutes). The structure may vary depending on each individual lesson.
- St Catherines, Twickenham- Monday to Friday (Afterschool hours) and All-day Saturday
- LEH, Hampton- Friday Evenings
- Shrewsbury House School, Surbiton- Monday Wednesday, Thursday afterschool hours and Saturday mornings
- No you do not have to get in the water with your child, but you need to remain on poolside.
- Your child can join our lessons from 3 years of age.
- For St Catherines and Shrewsbury House there is no parking on site however plenty parking on the side roads.
- For LEH there is parking on site, and you will be provided with an access code when you sign up.
- Swimming Costume & Swimming trunks (Appropriate for lessons), Hat, Goggles and lots of enthusiasm.
- No it is not. Within our classes there are 2 or 3 awards so whilst they may not have moved up a class they may have achieved other awards within that.
- If you log in to your Soakly account you will be able to see what level your child is on, what skills they have achieved and what they still need to work on.
- Chickenpox – your child may only return to swimming once all the spots have scabbed over
- Vomiting & Diarrhoea – please wait 48 from last episode before coming swimming
- Runny nose but feels well – Yes your child may come swimming!