FAQs

• Non-Swimmers to Improvers – maximum of 4 swimmers with 1 teacher
• Squad – Maximum of 8 swimmers with 1 teacher at St Catherine’s and 10 swimmers with 1 teacher at LEH or Shrewsbury House
• Adult Beginners – 4 swimmers with 1 teacher
• Adult Improvers and Advanced – 8 swimmers with 1 teacher at St Catherine’s and 10 swimmers with 1 teacher at LEH

• If your child cannot attend a session then JaZ are unable to offer a refund/catch-up session for this missed class. 

• If JaZ have to cancel a session then there are a few options (you can find this information in our terms and conditions policy);
• If the session is cancelled prior to any payments being made then this amount will be deducted from your invoice.
• If the session is cancelled on the day, once payment has already been made then we will issue either a refund for this lesson or you will be offered a catch-up session to replace the cancelled one. Please note: if a catch-up session is offered then a refund will not be applicable.

• If you are unhappy with your lesson or something about your lesson then please get in touch with us right away at enquiries@jazswimschool.com and we will try and resolve your issues promptly. We can look for alternative lessons where we have space, but we will do everything possible to fix the issues you have when they come up.

• Each lesson is 30 minutes long (with the exception of squads and adults) and in this 30-minute session there will be a warm-up (5minutes), swimming drills and main lesson (25minutes) and games/jumping etc (5minutes). The structure may vary depending on each individual lesson.

• St Catherines, Twickenham- Monday to Friday (Afterschool hours) and All-day Saturday
• LEH, Hampton- Friday Evenings
• Shrewsbury House School, Surbiton- Monday Wednesday, Thursday afterschool hours and Saturday mornings

• No you do not have to get in the water with your child, but you need to remain on poolside.

• Your child can join our lessons from 3 years of age.

We issue the renewals around each half-term. Once you have received your renewal, you can contact us to inform us you do not want to return and we will cancel your place. Please note: if you inform us that you are not coming back for another term, your place is open to our waiting list so if you do decide later that you have changed your mind, we cannot guarantee that the place you did have will still be available to you.

• Swimming Costume & Swimming trunks (Appropriate for lessons), Hat, Goggles and lots of enthusiasm.

• No it is not. Within our classes there are 2 or 3 awards so whilst they may not have moved up a class they may have achieved other awards within that.

• If you log in to your Soakly account you will be able to see what level your child is on, what skills they have achieved and what they still need to work on.

• Chickenpox – your child may only return to swimming once all the spots have scabbed over
• Vomiting & Diarrhoea – please wait 48 from last episode before coming swimming
• Runny nose but feels well – Yes your child may come swimming!